i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-000664
Description of trouble
: Panggilan luar negeri dari prefix 0778 menggunakan SLI 01016 tidak bisa. Masuk ke TGW Telkom
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
: HENGKI FIRMAN
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: teleponi
Created
: 2025-06-12 00:49:14 by andre@bbt.co.id
Closed
: 2025-06-16 15:02:50 by andre@bbt.co.id
Duration
(created to closed)
: 110 hours
Actual Problem Time
: 2025-06-11T11:07 - 2025-06-16T15:02
Duration
(actual problem time)
: 123.92 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-000664 Created 2025-06-12 00:49:14 andre@bbt.co.id
2 GGM25-000664 Close 2025-06-16 15:02:50 andre@bbt.co.id
Reason Routing masuk ke TGW Telkom
Solution Detail Pengecekan routing oleh Mas Irfan
Improvement
Short Term
-

Long Term
Monitoring secara berkala

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# KODE CID Pelanggan