Account : Hengki Firman
| # | Type | Total Ticket | Total Hours | Average (Hours) |
|---|---|---|---|---|
| 1 | INKUIRI TAGIHAN | 13 | 0 | 0.00 |
| 2 | INKUIRI TEKNIS | 4 | 16 | 4.00 |
| TOTAL INKUIRI | 17 | 16 | 0.94 | |
| 3 | LAIN-LAIN | 2 | 30 | 15.00 |
| TOTAL LAIN-LAIN | 2 | 30 | 15.00 | |
| 4 | NC TAGIHAN | 12 | 0 | 0.00 |
| 5 | NC TEKNIS | 62 | 268 | 4.32 |
| TOTAL NC | 74 | 268 | 3.62 | |
| 6 | REQUEST ADMIN | 27 | 5 | 0.19 |
| 7 | REQUEST TEKNIS | 8 | 30 | 3.75 |
| TOTAL REQUEST | 35 | 35 | 1.00 | |
| 8 | GANGGUAN KHUSUS | 32 | 322 | 10.06 |
| TOTAL SEMUA | 160 | 671 | 4.19 | |
| # | Pelanggan | keluhan | Durasi (jam) |
|---|---|---|---|
| GGL25-008164 | BND-002688Sudartik | Req ganti kata sandi | Durasi 26 JamDetail 2025-10-03T12:07 - 2025-10-04T15:05 |
| GGL25-008191 | BND-000521Ade Ria Haryani | Internet gangguan | Durasi 25 JamDetail 2025-10-04T13:17 - 2025-10-05T14:29 |
| GGL25-008204 | BNP-002035Rizal Budiman | tidak bisa internet | Durasi 23 JamDetail 2025-10-05T00:13:52 - 2025-10-05T23:15 |
| GGL25-008202 | BNP-001227Mustika Nengsih | Durasi 22 JamDetail 2025-10-04T23:01:04 - 2025-10-05T21:10 |
|
| GGL25-008228 | BND-000833Hamdi Junaidi | Internet down | Durasi 22 JamDetail 2025-10-05T16:18 - 2025-10-06T14:21 |
| # | Gangguan | Durasi (jam) |
|---|---|---|
| GGM25-000942 | Link Summer via Direct | Durasi 22 JamDetail 2025-10-04T23:02 - 2025-10-05T22:00 |
| GGM25-000913 | Link OLT Oriana via CRS MKK DOWN | Durasi 19 JamDetail 2025-10-01T18:22 - 2025-10-02T13:46 |
| GGM25-000918 | Sumex 40G via Casablanca DOWN (-60 di kedua sisi) | Durasi 18 JamDetail 2025-10-04T22:23 - 2025-10-05T17:14 |
| GGM25-000934 | OLT MKK3 C1 P6 BOMC Adhya Building Down | Durasi 18 JamDetail 2025-10-04T22:21 - 2025-10-05T17:04 |
| GGM25-000936 | Link MB2 Via Direct DOWN | Durasi 18 JamDetail 2025-10-04T23:02 - 2025-10-05T17:20 |