Account : Hengki Firman
| # | Type | Total Ticket | Total Hours | Average (Hours) |
|---|---|---|---|---|
| 1 | INKUIRI TAGIHAN | 14 | 0 | 0.00 |
| 2 | INKUIRI ADMIN | 1 | 0 | 0.00 |
| 3 | INKUIRI TEKNIS | 10 | 31 | 3.10 |
| TOTAL INKUIRI | 25 | 31 | 1.24 | |
| 4 | LAIN-LAIN | 1 | 0 | 0.00 |
| TOTAL LAIN-LAIN | 1 | 0 | 0.00 | |
| 5 | NC TEKNIS | 27 | 207 | 7.67 |
| TOTAL NC | 27 | 207 | 7.67 | |
| 6 | REQUEST ADMIN | 9 | 0 | 0.00 |
| 7 | REQUEST TEKNIS | 2 | 1 | 0.50 |
| TOTAL REQUEST | 11 | 1 | 0.09 | |
| 8 | GANGGUAN KHUSUS | 9 | 28 | 3.11 |
| TOTAL SEMUA | 73 | 267 | 3.66 | |
| # | Pelanggan | keluhan | Durasi (jam) |
|---|---|---|---|
| GGL25-005520 | BNC-002090Disnawati BR Sembiring | Internet tidak bisa digunakan | Durasi 45 JamDetail 2025-06-30T15:06 - 2025-07-02T12:40 |
| GGL25-005504 | BNP-001643Kartika | Internet tidak ada | Durasi 21 JamDetail 2025-07-01T23:52 - 2025-07-02T21:19 |
| GGL25-005473 | BNP-000525Suroto | internet Loss | Durasi 16 JamDetail 2025-07-01T00:38 - 2025-07-01T16:40 |
| GGL25-005525 | BNP-001590Vriska Dewi | Internet Los | Durasi 16 JamDetail 2025-07-02T22:00 - 2025-07-03T14:58 |
| GGL25-005502 | BNC-002960Rachmad Firmansyah | Internet Loss | Durasi 15 JamDetail 2025-07-01T23:48 - 2025-07-02T15:18 |
| # | Gangguan | Durasi (jam) |
|---|---|---|
| GGM25-000690 | OLT Pesona Asri C1 P4 Rekaland DOWN | Durasi 5 JamDetail 2025-07-02T11:28 - 2025-07-02T16:40 |
| GGM25-000691 | OLT Pesona Asri C1 P7 Gabana Simpang Raya DOWN | Durasi 5 JamDetail 2025-07-02T11:28 - 2025-07-02T16:40 |
| GGM25-000692 | OLT Pesona Asri C2 P7 Gabana-Simpang Raya DOWN | Durasi 5 JamDetail 2025-07-02T11:28 - 2025-07-02T16:40 |
| GGM25-000693 | OLT Pesona Asri C1 P8 Simpang Raya DOWN | Durasi 5 JamDetail 2025-07-02T11:28 - 2025-07-02T16:40 |
| GGM25-000696 | OLT ORIANA VIA SANDONA DOWN | Durasi 5 JamDetail 2025-07-03T03:33 - 2025-07-03T09:05 |