Account : Hengki Firman
| # | Type | Total Ticket | Total Hours | Average (Hours) |
|---|---|---|---|---|
| 1 | INKUIRI TAGIHAN | 77 | 55 | 0.71 |
| 2 | INKUIRI ADMIN | 4 | 0 | 0.00 |
| 3 | INKUIRI TEKNIS | 51 | 159 | 3.12 |
| TOTAL INKUIRI | 132 | 214 | 1.62 | |
| 4 | LAIN-LAIN | 4 | 0 | 0.00 |
| TOTAL LAIN-LAIN | 4 | 0 | 0.00 | |
| 5 | NC TAGIHAN | 35 | 60 | 1.71 |
| 6 | NC TEKNIS | 179 | 1,483 | 8.28 |
| TOTAL NC | 214 | 1,543 | 7.21 | |
| 7 | REQUEST ADMIN | 51 | 1 | 0.02 |
| 8 | REQUEST TEKNIS | 14 | 89 | 6.36 |
| TOTAL REQUEST | 65 | 90 | 1.38 | |
| 9 | GANGGUAN KHUSUS | 24 | 216 | 9.00 |
| TOTAL SEMUA | 439 | 2,063 | 4.70 | |
| # | Pelanggan | keluhan | Durasi (jam) |
|---|---|---|---|
| GGL25-006759 | BND-001842Tomi Yudiswara,ST | Internet gangguan | Durasi 71 JamDetail 2025-08-13T16:30 - 2025-08-16T16:14 |
| GGL25-006442 | BND-003505Citrayani Pasaribu | Modem Los | Durasi 56 JamDetail 2025-08-02T08:12 - 2025-08-04T16:58 |
| GGL25-006443 | BNC-000630Tiurlan Sihaloho | Modem Los | Durasi 51 JamDetail 2025-08-02T08:13 - 2025-08-04T11:14 |
| GGL25-006643 | BND-000167Jeff Keyzer | Internet mati | Durasi 50 JamDetail 2025-08-09T08:02 - 2025-08-11T10:35 |
| GGL25-006566 | BCO-000364PT Makmur Elok Graha | Siaran TV pecah-pecah di TV pelanggan. Pelanggan request cek ke lokasi | Durasi 50 JamDetail 2025-08-06T11:16 - 2025-08-08T13:50 |
| # | Gangguan | Durasi (jam) |
|---|---|---|
| GGM25-000763 | SLI 001 dan 01016 tidak bisa panggilan internasional untuk semua nomor BBT | Durasi 118 JamDetail 2025-08-06T15:23 - 2025-08-11T14:08 |
| GGM25-000759 | Link Pesona via Sumex DOWN | Durasi 24 JamDetail 2025-08-02T15:15 - 2025-08-03T16:10 |
| GGM25-000765 | OLT MKK 2 C2 P2 Rexvin Residence DOWN | Durasi 10 JamDetail 2025-08-11T21:16 - 2025-08-12T07:42 |
| GGM25-000770 | Gamas Metro E Telkom | Durasi 6 JamDetail 2025-08-13T09:35 - 2025-08-13T15:40 |
| GGM25-000774 | Link OLT Oriana via Sandona DOWN | Durasi 6 JamDetail 2025-08-15T05:04 - 2025-08-15T11:15 |