i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-000691
Description of trouble
: OLT Pesona Asri C1 P7 Gabana Simpang Raya DOWN
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
: NANDA AFRIANDA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2025-07-02 11:45:31 by febrian.handoko@bbt.co.id
Closed
: 2025-07-02 16:44:37 by febrian.handoko@bbt.co.id
Duration
(created to closed)
: 4 hours
Actual Problem Time
: 2025-07-02T11:28 - 2025-07-02T16:40
Duration
(actual problem time)
: 5.2 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-000691 Created 2025-07-02 11:45:31 febrian.handoko@bbt.co.id
2 GGM25-000691 Close 2025-07-02 16:44:37 febrian.handoko@bbt.co.id
Reason FO Cut di depan perumahan simpang raya terbawa arus air
Solution Detail Tim Teknis Visit Kelokasi Untuk perbaikan perkabelan
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan