i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-000696
Description of trouble
: OLT ORIANA VIA SANDONA DOWN
Services
: Leased Line
Services Status
: NONE
Assign to
: NANDA AFRIANDA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: backhaul
Created
: 2025-07-03 08:16:21 by fauzi@bbt.co.id
Closed
: 2025-07-03 09:21:52 by andre@bbt.co.id
Duration
(created to closed)
: 1 hours
Actual Problem Time
: 2025-07-03T03:33 - 2025-07-03T09:05
Duration
(actual problem time)
: 5.53 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-000696 Created 2025-07-03 08:16:21 fauzi@bbt.co.id
2 GGM25-000696 Close 2025-07-03 09:21:52 andre@bbt.co.id
Reason Tidak diketahui
Solution Detail Link up tanpa action
Improvement
Short Term
-

Long Term
Monitoring secara berkala

FORM CREATE

# KODE CID Pelanggan