i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-000759
Description of trouble
: Link Pesona via Sumex DOWN
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
: NANDA AFRIANDA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: backhaul
Created
: 2025-08-02 15:45:36 by febrian.handoko@bbt.co.id
Closed
: 2025-08-04 00:41:24 by febrian.handoko@bbt.co.id
Duration
(created to closed)
: 32 hours
Actual Problem Time
: 2025-08-02T15:15 - 2025-08-03T16:10
Duration
(actual problem time)
: 24.92 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-000759 Created 2025-08-02 15:45:36 febrian.handoko@bbt.co.id
2 GGM25-000759 Close 2025-08-04 00:41:24 febrian.handoko@bbt.co.id
Reason FO Cut 1,8 KM dari OLT Pesona (Kabel Dipotong Orang)
Solution Detail Tim teknis visit ke lokasi untuk perbaikan kabel
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan