i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-000770
Description of trouble
: Gamas Metro E Telkom
Services
: Bundling O3InternetTeleponIPTVLeased Line
Services Status
: DOWN
Assign to
: NANDA AFRIANDA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: upstream
Created
: 2025-08-13 12:05:01 by fauzi@bbt.co.id
Closed
: 2025-08-14 00:21:15 by febrian.handoko@bbt.co.id
Duration
(created to closed)
: 12 hours
Actual Problem Time
: 2025-08-13T09:35 - 2025-08-13T15:40
Duration
(actual problem time)
: 6.08 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-000770 Created 2025-08-13 12:05:01 fauzi@bbt.co.id
2 GGM25-000770 Close 2025-08-14 00:21:15 febrian.handoko@bbt.co.id
Reason FO Cut 1,5 KM dari Metro BBT ke STO PNI akibat pihak ketiga
Solution Detail Normal kembali setelah dilakukan penyambungan FO
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan