i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-000784
Description of trouble
: Link Sumex 40G via Casablanca DOWN Down Time 11:49 WIB
Services
: Bundling O3InternetTeleponIPTVLeased Line
Services Status
: DOWN
Assign to
: NANDA AFRIANDA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: backbone
Created
: 2025-08-23 14:55:04 by febrian.handoko@bbt.co.id
Closed
: 2025-08-24 02:29:54 by andre@bbt.co.id
Duration
(created to closed)
: 11 hours
Actual Problem Time
: 2025-08-23T11:49 - 2025-08-24T01:39
Duration
(actual problem time)
: 13.83 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-000784 Created 2025-08-23 14:55:04 febrian.handoko@bbt.co.id
2 GGM25-000784 Close 2025-08-24 02:29:54 andre@bbt.co.id
Reason Kabel fiber optic putus di KM 6.1 dari MKK. Koordinat 1.101573N, 104.038180E
Solution Detail Penarikan ulang dan penyambungan kabel FO
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan