i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-000785
Description of trouble
: OLT Oriana C2 P5 Oriental DOWN Down Time 14:42 WIB
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
: NANDA AFRIANDA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2025-08-23 14:57:36 by febrian.handoko@bbt.co.id
Closed
: 2025-08-24 02:33:39 by andre@bbt.co.id
Duration
(created to closed)
: 11 hours
Actual Problem Time
: 2025-08-23T14:42 - 2025-08-24T02:08
Duration
(actual problem time)
: 11.43 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-000785 Created 2025-08-23 14:57:36 febrian.handoko@bbt.co.id
2 GGM25-000785 Close 2025-08-24 02:33:39 andre@bbt.co.id
Reason Kabel fiber optic putus terkena galian excavator. Koordinat 1.144235N, 104.050215E
Solution Detail Penarikan ulang dan penyambungan kabel FO
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan