i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-000811
Description of trouble
: OLT MKK4 C1 P6 Global Mega Top DOWN
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
: NANDA AFRIANDA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2025-09-02 10:55:21 by andre@bbt.co.id
Closed
: 2025-09-02 15:23:14 by andre@bbt.co.id
Duration
(created to closed)
: 4 hours
Actual Problem Time
: 2025-09-02T10:48 - 2025-09-02T15:18
Duration
(actual problem time)
: 4.5 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-000811 Created 2025-09-02 10:55:21 andre@bbt.co.id
2 GGM25-000811 Close 2025-09-02 15:23:14 andre@bbt.co.id
Reason Redaman core dari segmen kantor ke ODC Kepri Mall abnormal
Solution Detail Penggantian core dari segmen kantor ke ODC Kepri Mall oleh tim
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan