i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
Edit Cancel
Code
: GGM25-000814
Description of trouble
: OLT Oriana C1 P7 Glory Home DOWN
Services
: Bundling O3InternetTeleponIPTVLeased Line
Services Status
: DOWN
Assign to
: NANDA AFRIANDA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2025-09-03 07:57:18 by fauzi@bbt.co.id
Closed
: 2025-09-03 19:02:36 by febrian.handoko@bbt.co.id
Duration
(created to closed)
: 11 hours
Actual Problem Time
: 2025-09-03T04:35 - 2025-09-03T18:40
Duration
(actual problem time)
: 14.08 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-000814 Created 2025-09-03 07:57:18 fauzi@bbt.co.id
2 GGM25-000814 Close 2025-09-03 19:02:36 febrian.handoko@bbt.co.id
Reason FO cut di 1.1 km dari odc oriana
Solution Detail cari core yg lewat dari 1.1km (sambung 5 core tube hijau dan coklat setiap closure (total 4 closure)
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan