i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-000851
Description of trouble
: OLT Oriana C1 P7 FTTH Glory Home Down
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
: NANDA AFRIANDA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2025-09-07 13:43:05 by eling@bbt.co.id
Closed
: 2025-09-07 22:50:34 by febrian.handoko@bbt.co.id
Duration
(created to closed)
: 9 hours
Actual Problem Time
: 2025-09-07T13:31 - 2025-09-07T21:45
Duration
(actual problem time)
: 8.23 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-000851 Created 2025-09-07 13:43:05 eling@bbt.co.id
2 GGM25-000851 Close 2025-09-07 22:50:34 febrian.handoko@bbt.co.id
Reason kabel sudah rusak didalam timbunan longsor
Solution Detail Tim teknis visit ke lokasi untuk perbaikan kabel
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan