i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-000912
Description of trouble
: link grapen via casablanca DOWN
Services
: Leased Line
Services Status
: DOWN
Assign to
: NANDA AFRIANDA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: backhaul
Created
: 2025-10-01 15:19:42 by eling@bbt.co.id
Closed
: 2025-10-01 23:47:05 by febrian.handoko@bbt.co.id
Duration
(created to closed)
: 8 hours
Actual Problem Time
: 2025-10-01T15:15 - 2025-10-01T19:55
Duration
(actual problem time)
: 4.67 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-000912 Created 2025-10-01 15:19:42 eling@bbt.co.id
2 GGM25-000912 Close 2025-10-01 23:47:05 febrian.handoko@bbt.co.id
Reason Putus di ODP Pasir Putih 1.13560N 104.04511E
Solution Detail tim teknis visit ke lokasi untuk perbaikan kabel
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan