i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-000918
Description of trouble
: Sumex 40G via Casablanca DOWN (-60 di kedua sisi)
Services
: Bundling O3InternetTeleponIPTVLeased Line
Services Status
: DOWN
Assign to
: NANDA AFRIANDA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: backbone
Created
: 2025-10-04 22:47:44 by febrian.handoko@bbt.co.id
Closed
: 2025-10-05 18:13:17 by febrian.handoko@bbt.co.id
Duration
(created to closed)
: 19 hours
Actual Problem Time
: 2025-10-04T22:23 - 2025-10-05T17:14
Duration
(actual problem time)
: 18.85 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-000918 Created 2025-10-04 22:47:44 febrian.handoko@bbt.co.id
2 GGM25-000918 Close 2025-10-05 18:13:17 febrian.handoko@bbt.co.id
Reason ODC Kepri Mall terkena Vandalisme oleh oknum (1.101597 N 104.038178 E)
Solution Detail tim teknis visit ke lokasi untuk perbaikan kabel
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan