i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-000934
Description of trouble
: OLT MKK3 C1 P6 BOMC Adhya Building Down
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
: NANDA AFRIANDA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2025-10-05 00:28:50 by febrian.handoko@bbt.co.id
Closed
: 2025-10-05 18:15:27 by febrian.handoko@bbt.co.id
Duration
(created to closed)
: 17 hours
Actual Problem Time
: 2025-10-04T22:21 - 2025-10-05T17:04
Duration
(actual problem time)
: 18.72 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-000934 Created 2025-10-05 00:28:50 febrian.handoko@bbt.co.id
2 GGM25-000934 Close 2025-10-05 18:15:27 febrian.handoko@bbt.co.id
Reason ODC Kepri Mall terkena Vandalisme oleh oknum (1.101597 N 104.038178 E)
Solution Detail tim teknis visit ke lokasi untuk perbaikan kabel
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan