i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-001017
Description of trouble
: Link Metro MTI Batam-Bintan intermittent
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
:
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: upstream
Created
: 2025-11-05 07:15:53 by andre@bbt.co.id
Closed
: 2025-11-05 17:52:19 by eling@bbt.co.id
Duration
(created to closed)
: 10 hours
Actual Problem Time
: 2025-11-04T21:05 - 2025-11-04T22:40
Duration
(actual problem time)
: 1.58 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-001017 Created 2025-11-05 07:15:53 andre@bbt.co.id
2 GGM25-001017 Close 2025-11-05 17:52:19 eling@bbt.co.id
Reason FO cut section Duri - Dumai. Cut point at 0.8 km from Duri due to PU Activity.
Solution Detail Link back to normal after fiber splicing
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan