i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-001087
Description of trouble
: Bincen 1 Link 2 DOWN
Services
: Bundling O3InternetTeleponIPTVLeased Line
Services Status
: DOWN
Assign to
: VICKY RIANSYAH PUTRA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: router
Created
: 2025-12-06 08:53:35 by fauzi@bbt.co.id
Closed
: 2025-12-07 00:37:32 by eling@bbt.co.id
Duration
(created to closed)
: 15 hours
Actual Problem Time
: 2025-12-05T20:00 - 2025-12-06T10:11
Duration
(actual problem time)
: 14.18 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-001087 Created 2025-12-06 08:53:35 fauzi@bbt.co.id
2 GGM25-001087 Close 2025-12-07 00:37:32 eling@bbt.co.id
Reason Port Ether pada CCR Bincen 1 Malfungsi
Solution Detail Change Link Ethernet 1 to Ethernet 9 CCR BINCEN 1
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan
1 GGL25-010070 BNC-002431 Dian Eka wati
2 GGL25-010071 BNC-005338 Agus Suwardi
3 GGL25-010072 BND-000510 Evidawati
4 GGL25-010073 BND-002952 Winarti Widhi Rahayu
5 GGL25-010075 BND-002434 Evilia Sentosa
6 GGL25-010076 BNP-000088 Dodi Dermawanse E MC
7 GGL25-010078 BND-003361 La Ode Iwan
8 GGL25-010079 BNC-002776 Patuan Sotarjua Lumban Tobing
9 GGL25-010080 BNC-005952 Mori Guspian
10 GGL25-010082 BNC-003212 ZAHID