i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
Edit Cancel
Code
: GGM25-001089
Description of trouble
: Link Sumex 40G via Casablanca DOWN
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
: NANDA AFRIANDA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: backbone
Created
: 2025-12-11 14:13:02 by andre@bbt.co.id
Closed
: 2025-12-12 00:14:17 by febrian.handoko@bbt.co.id
Duration
(created to closed)
: 10 hours
Actual Problem Time
: 2025-12-11T14:03 - 2025-12-11T19:07
Duration
(actual problem time)
: 5.07 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-001089 Created 2025-12-11 14:13:02 andre@bbt.co.id
2 GGM25-001089 Close 2025-12-12 00:14:17 febrian.handoko@bbt.co.id
Reason kabel cut terkena pekerjaan alat berat lokasi : setelah taman niaga 1.094604N, 104.035973E
Solution Detail Tim Teknis Visit Kelokasi Untuk Penyambungan Kabel FO
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan