i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-001097
Description of trouble
: OLT MXA lagoi-2 C1 P6 Beberapa pelanggan Los bersamaan
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
: RIKI ARIP YANTO
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2025-12-17 18:19:03 by eling@bbt.co.id
Closed
: 2025-12-19 10:44:02 by febrian.handoko@bbt.co.id
Duration
(created to closed)
: 40 hours
Actual Problem Time
: 2025-12-17T18:04 - 2025-12-18T11:34
Duration
(actual problem time)
: 17.5 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-001097 Created 2025-12-17 18:19:03 eling@bbt.co.id
2 GGM25-001097 Close 2025-12-19 10:44:02 febrian.handoko@bbt.co.id
Reason INPUT ODP Terpotong Oleh Orang Yang Menebang Pohon
Solution Detail tarik drop core dari odp terdekat, temporary
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan
1 GGL25-010419 BND-002938 Raya Nahampun
2 GGL25-010420 BNP-000108 Pince Pasaribu
3 GGL25-010421 BNP-000380 Eko Sandi Nugroho
4 GGL25-010422 BNP-001780 Lambok Tambunan