i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-001102
Description of trouble
: Oriana C2 P1 Villa Mas DOWN
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
: NANDA AFRIANDA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2025-12-19 14:07:35 by febrian.handoko@bbt.co.id
Closed
: 2025-12-19 23:55:41 by eling@bbt.co.id
Duration
(created to closed)
: 9 hours
Actual Problem Time
: 2025-12-19T13:47 - 2025-12-19T18:37
Duration
(actual problem time)
: 4.83 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-001102 Created 2025-12-19 14:07:35 febrian.handoko@bbt.co.id
2 GGM25-001102 Close 2025-12-19 23:55:41 eling@bbt.co.id
Reason Kabel FO putus ketarik alat berat
Solution Detail Splice Ulang kabel FO 2 sambungan
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan
1 GGL25-010452 BND-001880 Edi Samohan