i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
Edit Cancel
Code
: GGM26-000006
Description of trouble
: OLT LOBAM-2 C1 P5 Pelanggan Down Bersamaan
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
:
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2026-01-11 18:20:29 by eling@bbt.co.id
Closed
: 2026-01-12 10:38:55 by febrian.handoko@bbt.co.id
Duration
(created to closed)
: 16 hours
Actual Problem Time
: 2026-01-11T19:59 - 2026-01-12T09:09
Duration
(actual problem time)
: 13.17 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM26-000006 Created 2026-01-11 18:20:29 eling@bbt.co.id
2 GGM26-000006 Close 2026-01-12 10:38:55 febrian.handoko@bbt.co.id
Reason Galian di luar kawasan dormitory
Solution Detail Tim Teknis Visit Kelokasi Untuk Penyambungan Kabel FO dan Change Core
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan
1 GGL26-000231 BCO-000099 Singatac Bintan, PT