i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM26-000076
Description of trouble
: OLT Puri Selebriti - 2 C2 P3 Paragon-Hill 2 Pelanggan LOS bersamaan.
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
:
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2026-02-10 23:56:12 by eling@bbt.co.id
Closed
: 2026-02-11 13:41:04 by febrian.handoko@bbt.co.id
Duration
(created to closed)
: 13 hours
Actual Problem Time
: 2026-02-10T18:10 - 2026-02-11T11:46
Duration
(actual problem time)
: 17.6 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM26-000076 Created 2026-02-10 23:56:12 eling@bbt.co.id
2 GGM26-000076 Close 2026-02-11 13:41:04 febrian.handoko@bbt.co.id
Reason Kabel bending di ODP
Solution Detail Tim Teknis Visit Kelokasi Untuk perapian kabel
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan
1 GGL26-001336 BNP-001043 Mohammad Raziq Fakhrullah
2 GGL26-001337 BNP-001897 Ariel (Paragon Hill)