i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM26-000247
Description of trouble
: Link 10G Pesona via Sumex DOWN
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
:
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: backhaul
Created
: 2026-05-12 16:11:45 by andre@bbt.co.id
Closed
: 2026-05-12 21:49:32 by eling@bbt.co.id
Duration
(created to closed)
: 5 hours
Actual Problem Time
: 2026-05-12T15:32 - 2026-05-12T19:12
Duration
(actual problem time)
: 3.67 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM26-000247 Created 2026-05-12 16:11:45 andre@bbt.co.id
2 GGM26-000247 Close 2026-05-12 21:49:32 eling@bbt.co.id
Reason kabel FO putus terkena galian excavator di titik : 1.11577N 104.09259E
Solution Detail Penarikan dan penyambungan ulang kabel FO
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan