i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM26-000255
Description of trouble
: OLT 1 Puri Selebriti C1 P6 Paragon Hill DOWN
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
:
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2026-05-15 09:24:31 by andre@bbt.co.id
Closed
: 2026-05-15 12:27:49 by andre@bbt.co.id
Duration
(created to closed)
: 3 hours
Actual Problem Time
: 2026-05-15T09:10 - 2026-05-15T23:39
Duration
(actual problem time)
: 14.48 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM26-000255 Created 2026-05-15 09:24:31 andre@bbt.co.id
2 GGM26-000255 Close 2026-05-15 12:27:49 andre@bbt.co.id
Reason Kabel FO putus terkena galian jalan oleh excavator di Cikitsu koordinat 1.115995N, 104.09264E
Solution Detail Penarikan dan penyambungan kabel FO oleh tim teknis
Improvement
Short Term
0

Long Term
0

FORM CREATE

# KODE CID Pelanggan