i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM26-000262
Description of trouble
: OLT Basecamp C1 P6 Parisa Beberapa pelanggan down, dengan range waktu 10:13 - 10:18 WIB
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
:
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2026-05-23 10:29:00 by febrian.handoko@bbt.co.id
Closed
: 2026-05-23 15:37:13 by febrian.handoko@bbt.co.id
Duration
(created to closed)
: 5 hours
Actual Problem Time
: 2026-05-23T10:13 - 2026-05-23T13:13
Duration
(actual problem time)
: 3 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM26-000262 Created 2026-05-23 10:29:00 febrian.handoko@bbt.co.id
2 GGM26-000262 Close 2026-05-23 15:37:13 febrian.handoko@bbt.co.id
Reason SFP Hang sehingga redaman 1 PON naik
Solution Detail Change SFP c++ to c+
Improvement
Short Term
-

Long Term
-

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# KODE CID Pelanggan