i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
Edit Cancel
Code
: GGM26-000276
Description of trouble
: OLT Bintang Industri 2 C1 P5 Perumahan Madani DOWN
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
:
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2026-05-26 11:43:09 by andre@bbt.co.id
Closed
: 2026-05-26 21:32:03 by eling@bbt.co.id
Duration
(created to closed)
: 9 hours
Actual Problem Time
: 2026-05-26T11:19 - 2026-05-26T18:38
Duration
(actual problem time)
: 7.32 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM26-000276 Created 2026-05-26 11:43:09 andre@bbt.co.id
2 GGM26-000276 Close 2026-05-26 21:32:03 eling@bbt.co.id
Reason Kabel FO putus terkena galian excavator di dekat Kawasan bintang Industri, 1.063787°N, 103.928488°E
Solution Detail Penarikan dan penyambungan kabel FO oleh tim teknis
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan