i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM26-000285
Description of trouble
: MKK2 C2 P1 Rexvin Residence Beberapa Pelanggan los bersamaan
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
:
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ODP
Created
: 2026-05-29 22:11:26 by eling@bbt.co.id
Closed
: 2026-05-30 15:00:16 by febrian.handoko@bbt.co.id
Duration
(created to closed)
: 16 hours
Actual Problem Time
: 2026-05-29T18:38 - 2026-05-30T10:40
Duration
(actual problem time)
: 16.03 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM26-000285 Created 2026-05-29 22:11:26 eling@bbt.co.id
2 GGM26-000285 Close 2026-05-30 15:00:16 febrian.handoko@bbt.co.id
Reason Kabel optic di ODP putus
Solution Detail tim teknis visit dan perbaikan kabel optic di titik koordinat 1.040777541323669, 103.97536126256377
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan