i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
Kode GGL25-005525
Pelanggan BNP-001590 # Vriska Dewi
Layanan Triple Play (Telepon+Internet up to 20 Mbps+IPTV) 1 paket - PSB25-000209
Kategori NC Teknis
Keluhan Internet Los
Dampak terhadap Layanan Internet down
Capture Keluhan Download
Sumber Whatsapp
Prioriti urgent
Estimasi Selesai 24 jam
Aktual problem 2025-07-02T22:00 s/d 2025-07-03T14:58
Catatan - 0
Pelapor
  • Nama Vriska Dewi
  • No. Telepon +62 813-9674-7368
  • Email
Status
Closed
Workorder Download
SPK
Created 2025-07-02 22:03:26 oleh eling@bbt.co.id
# Code Description Ctd Crt
1 GGL25-005525 Create 2025-07-02 22:03:26 eling@bbt.co.id
2 GGL25-005525 Close 2025-07-03 15:02:15 andre@bbt.co.id
Reason Kabel FO putus di ODP
Trouble source #TKG_BPR
BBT - Perangkat
Solution Category #KAT21-000016
Lain-lain-Splicing kabel
Solution Detail Tim teknis visit ke lokasi untuk perbaikan kabel

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# Kode Gangguan Kode Barang Nama Barang Lokasi Asal Jenis