i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
Kode GGL25-006443
Pelanggan BNC-000630 # Tiurlan Sihaloho
Layanan Triple Play (Telepon+Internet 20 Mbps+IPTV) 1 paket - PSB17-000355
Kategori NC Teknis
Keluhan Modem Los
Dampak terhadap Layanan Internet down
Capture Keluhan Download
Sumber Whatsapp
Prioriti urgent
Estimasi Selesai 1 jam
Aktual problem 2025-08-02T08:13 s/d 2025-08-04T11:14
Catatan - 0
Pelapor
  • Nama Tiurlan Sihaloho
  • No. Telepon +62 822-8369-4063
  • Email
Status
Closed
Workorder Download
SPK
Koordinat ,
Created 2025-08-02 08:13:50 oleh fauzi@bbt.co.id
# Code Description Ctd Crt
1 GGL25-006443 Create 2025-08-02 08:13:50 fauzi@bbt.co.id
2 GGL25-006443 Close 2025-08-04 11:23:16 eling@bbt.co.id
Reason Kabel FO putus di ODP
Trouble source #TKG_BPR
BBT - Perangkat
Solution Category #KAT21-000016
Lain-lain-Splicing kabel
Solution Detail Tim teknis visit ke lokasi untuk perbaikan kabel

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# Kode Gangguan Kode Barang Nama Barang Lokasi Asal Jenis