i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
Kode GGL25-006643
Pelanggan BND-000167 # Jeff Keyzer
Layanan Triple Play (Telepon+Internet up to 35 Mbps+IPTV) 1 paket - PSB22-000608
Kategori NC Teknis
Keluhan Internet mati
Dampak terhadap Layanan Internet down
Capture Keluhan Download
Sumber Whatsapp
Prioriti urgent
Estimasi Selesai 1 jam
Aktual problem 2025-08-09T08:02 s/d 2025-08-11T10:35
Catatan - 0
Pelapor
  • Nama Jeff
  • No. Telepon 62 812-8978-0229
  • Email
Status
Closed
Workorder Download
SPK
Koordinat 1.1196558N, 104.0277612E
Created 2025-08-09 08:02:59 oleh lisveronica@bbt.co.id
# Code Description Ctd Crt
1 GGL25-006643 Create 2025-08-09 08:02:59 lisveronica@bbt.co.id
2 GGL25-006643 Close 2025-08-10 10:56:15 eling@bbt.co.id
Reason Kabel FO putus di ODP
Trouble source #TKG_BPR
BBT - Perangkat
Solution Category #KAT21-000009
Perubahan setingan-Config ulang/reset
Solution Detail Tim teknis visit ke lokasi untuk perbaikan kabel

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