i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
Kode GGL25-006759
Pelanggan BND-001842 # Tomi Yudiswara,ST
Layanan Triple Play (Telepon+Internet up to 12 Mbps+IPTV) 1 paket - PSB22-002686
Kategori NC Teknis
Keluhan Internet gangguan
Dampak terhadap Layanan Internet down
Capture Keluhan Download
Sumber Whatsapp
Prioriti urgent
Estimasi Selesai 1 jam
Aktual problem 2025-08-13T16:30 s/d 2025-08-16T16:14
Catatan - 0
Pelapor
  • Nama Tomi
  • No. Telepon 62 812-7012-9760
  • Email
Status
Closed
Workorder Download
SPK
Koordinat 1.1048056N, 104.094E
Created 2025-08-13 16:35:19 oleh lisveronica@bbt.co.id
# Code Description Ctd Crt
1 GGL25-006759 Create 2025-08-13 16:35:19 lisveronica@bbt.co.id
2 GGL25-006759 Close 2025-08-16 16:20:42 eling@bbt.co.id
Reason Kabel FO putus di ODP
Trouble source #TKG_BPR
BBT - Perangkat
Solution Category #KAT21-000016
Lain-lain-Splicing kabel
Solution Detail Tim teknis visit ke lokasi untuk perbaikan kabel

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# Kode Gangguan Kode Barang Nama Barang Lokasi Asal Jenis