i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
Kode GGL25-010219
Pelanggan BNC-002499 # Catisi
Layanan Two Play (Telepon+Internet up to 40 Mbps) 1 paket - UDG25-000078
Kategori NC Teknis
Keluhan Internet down
Dampak terhadap Layanan Internet down
Capture Keluhan Download
Sumber Whatsapp
Prioriti urgent
Estimasi Selesai 1 jam
Aktual problem 2025-12-11T12:46 s/d 2025-12-13T22:36
Catatan - 0
Pelapor
  • Nama Catisi
  • No. Telepon 62 822-8836-5528
  • Email
Status
Closed
Workorder Download
SPK
Koordinat 0, 0
Created 2025-12-11 12:47:45 oleh lala@bbt.co.id
# Code Description Ctd Crt
1 GGL25-010219 Create 2025-12-11 12:47:45 lala@bbt.co.id
2 GGL25-010219 Close 2025-12-13 00:04:16 eling@bbt.co.id
Reason 1 perangkat di pelanggan kendala
Trouble source #TKG_BPR
BBT - Perangkat
Solution Category #KAT21-000010
Perubahan setingan-Restart Perangkat
Solution Detail NOC memastikan config,traffic, redaman dan device yang terhubung dalam jumlah normal

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