i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
Kode GGL25-010249
Pelanggan BND-002133 # Lasmaria
Layanan Triple Play (Telepon+Internet up to 12 Mbps+IPTV) 1 paket - PSB23-000229
Kategori Inkuiri Teknis
Keluhan Layanan tv gangguan
Dampak terhadap Layanan Layanan TV down
Capture Keluhan Download
Sumber Whatsapp
Prioriti urgent
Estimasi Selesai 1 jam
Aktual problem 2025-12-13T07:49 s/d 2025-12-15T11:31
Catatan - 0
Pelapor
  • Nama Lasmaria
  • No. Telepon 62 812-7500-3825
  • Email
Status
Closed
Workorder Download
SPK
Koordinat 1.0383619050268795, 103.99432499144872
Created 2025-12-13 07:50:28 oleh lisveronica@bbt.co.id
# Code Description Ctd Crt
1 GGL25-010249 Create 2025-12-13 07:50:28 lisveronica@bbt.co.id
2 GGL25-010249 Close 2025-12-15 11:38:39 fauzi@bbt.co.id
Reason Tampilan TV Pelanggan Gelap
Trouble source #TKG_PEL
Pelanggan
Solution Category #KAT21-000011
Lain-lain-No action
Solution Detail TIm Pengecekan Kelokasi dan Yang Rusak Adalah TV Pelanggan

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# Kode Gangguan Kode Barang Nama Barang Lokasi Asal Jenis