i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
Kode GGL26-003386
Pelanggan BNP-001992 # Herlina Simarmata
Layanan Two Play (Telepon+Internet up to 55 Mbps) 1 paket - PSB25-000756
Kategori NC Teknis
Keluhan Internet gangguan
Dampak terhadap Layanan Internet down
Capture Keluhan Download
Sumber Whatsapp
Prioriti urgent
Estimasi Selesai 1 jam
Aktual problem 2026-05-09T09:51 s/d 2026-05-11T14:51
Catatan - 0
Pelapor
  • Nama Herlina
  • No. Telepon +62 822-8748-7542
  • Email
Status
Closed
Workorder Download
SPK
Koordinat 1.0356136062541592, 103.98276075092721
Created 2026-05-09 10:04:44 oleh lisveronica@bbt.co.id
# Code Description Ctd Crt
1 GGL26-003386 Create 2026-05-09 10:04:44 lisveronica@bbt.co.id
2 GGL26-003386 Close 2026-05-11 14:51:06 andre@bbt.co.id
Reason Kabel FO putus di dalam rumah
Trouble source #TKG_BPR
BBT - Perangkat
Solution Category #KAT21-000005
Pergantian perangkat-Splitter
Solution Detail Splicing kabel FO oleh tim teknis

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# Kode Gangguan Kode Barang Nama Barang Lokasi Asal Jenis