i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
Kode GGL26-003407
Pelanggan BND-001053 # Vera Sofianty
Layanan Two Play (Telepon+Internet up to 12 Mbps) 1 paket - PSB22-001704
Kategori NC Teknis
Keluhan Tidak ada koneksi internet
Dampak terhadap Layanan Internet down
Capture Keluhan Download
Sumber Whatsapp
Prioriti urgent
Estimasi Selesai 1 jam
Aktual problem 2026-05-09T18:41 s/d 2026-05-11T14:23
Catatan 0 0
Pelapor
  • Nama BND-001053 Vera Sofianty Senawangi
  • No. Telepon +62 822-8524-2852
  • Email
Status
Closed
Workorder Download
SPK
Koordinat 1.0455811786957812, 103.98048990674518
Created 2026-05-09 22:18:58 oleh eling@bbt.co.id
# Code Description Ctd Crt
1 GGL26-003407 Create 2026-05-09 22:18:58 eling@bbt.co.id
2 GGL26-003407 Close 2026-05-11 14:26:47 eling@bbt.co.id
Reason kabel pigtail rusak di odp
Trouble source #TKG_PEL
Pelanggan
Solution Category #KAT21-000009
Perubahan setingan-Config ulang/reset
Solution Detail sambung ulang Kabel FO dan Perapihan

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