i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-000688
Description of trouble
: OLT SANDONA CARD 1 PON 7 DOWN
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
: NANDA AFRIANDA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2025-07-01 18:33:54 by eling@bbt.co.id
Closed
: 2025-07-01 22:40:54 by eling@bbt.co.id
Duration
(created to closed)
: 4 hours
Actual Problem Time
: 2025-07-01T18:20 - 2025-07-01T21:02
Duration
(actual problem time)
: 2.7 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-000688 Created 2025-07-01 18:33:54 eling@bbt.co.id
2 GGM25-000688 Close 2025-07-01 22:40:54 eling@bbt.co.id
Reason Kabel Patchcord Banding Di sub Sandona
Solution Detail Tim teknis visit ke lokasi untuk pengecekan Kabel dan troubleshoot di lokasi
Improvement
Short Term
-

Long Term
Monitoring Secara Berkala

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# KODE CID Pelanggan