i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-000692
Description of trouble
: OLT Pesona Asri C2 P7 Gabana-Simpang Raya DOWN
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
: NANDA AFRIANDA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2025-07-02 11:46:15 by andre@bbt.co.id
Closed
: 2025-07-02 16:44:53 by andre@bbt.co.id
Duration
(created to closed)
: 4 hours
Actual Problem Time
: 2025-07-02T11:28 - 2025-07-02T16:40
Duration
(actual problem time)
: 5.2 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-000692 Created 2025-07-02 11:46:15 andre@bbt.co.id
2 GGM25-000692 Close 2025-07-02 16:44:53 andre@bbt.co.id
Reason FO Cut di depan perumahan simpang raya terbawa arus air
Solution Detail Tim teknis visit ke lokasi untuk perbaikan kabel
Improvement
Short Term
-

Long Term
Monitoring secara berkala

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# KODE CID Pelanggan