i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-000763
Description of trouble
: SLI 001 dan 01016 tidak bisa panggilan internasional untuk semua nomor BBT
Services
: Telepon
Services Status
: DOWN
Assign to
: HENGKI FIRMAN
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: teleponi
Created
: 2025-08-06 15:23:16 by andre@bbt.co.id
Closed
: 2025-08-11 16:31:45 by eling@bbt.co.id
Duration
(created to closed)
: 121 hours
Actual Problem Time
: 2025-08-06T15:23 - 2025-08-11T14:08
Duration
(actual problem time)
: 118.75 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-000763 Created 2025-08-06 15:23:16 andre@bbt.co.id
2 GGM25-000763 Progress : Menunggu konfirmasi dari Indosat fase-1 : awal gangguan Download FU ke indosat via email 2025-08-06 15:24:23 andre@bbt.co.id
3 GGM25-000763 Close 2025-08-11 16:31:45 eling@bbt.co.id
Reason Tidak diketahui
Solution Detail Kembali normal action dari sisi Indosat
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan