i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-000802
Description of trouble
: KU FTTH Hang Lekir Cut Kena Molen
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
: VICKY RIANSYAH PUTRA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2025-08-28 18:09:41 by febrian.handoko@bbt.co.id
Closed
: 2025-08-29 21:46:14 by vicky@bbt.co.id
Duration
(created to closed)
: 27 hours
Actual Problem Time
: 2025-08-28T16:13 - 2025-08-29T15:32
Duration
(actual problem time)
: 23.32 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-000802 Created 2025-08-28 18:09:41 febrian.handoko@bbt.co.id
2 GGM25-000802 Close 2025-08-29 21:46:14 vicky@bbt.co.id
Reason Kabel Distribusi FTTH Hang Lekir Ketabrak Truk Molen
Solution Detail Dari KU 24 Jadi Tarik KT 96 70 Meter, UC 1 Unit Dan Ganti ODP 1 Unit.
Improvement
Short Term
-

Long Term
Monitoring Secara Berkala

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# KODE CID Pelanggan