i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-000913
Description of trouble
: Link OLT Oriana via CRS MKK DOWN
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
: NANDA AFRIANDA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: olt
Created
: 2025-10-02 10:04:49 by andre@bbt.co.id
Closed
: 2025-10-02 13:54:59 by andre@bbt.co.id
Duration
(created to closed)
: 3 hours
Actual Problem Time
: 2025-10-01T18:22 - 2025-10-02T13:46
Duration
(actual problem time)
: 19.4 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-000913 Created 2025-10-02 10:04:49 andre@bbt.co.id
2 GGM25-000913 Close 2025-10-02 13:54:59 andre@bbt.co.id
Reason Core FO putus di sambungan kabel ODP Pasir Putih, KM 2.1 dari ODC BNI ke Grapen
Solution Detail Penyambungan dan perapian core oleh tim teknis
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan