i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-000922
Description of trouble
: Link Grapen 1G Casablanca DOWN
Services
: Bundling O3InternetTeleponIPTVLeased Line
Services Status
: DOWN
Assign to
: NANDA AFRIANDA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: backbone
Created
: 2025-10-04 23:42:42 by febrian.handoko@bbt.co.id
Closed
: 2025-10-08 18:40:07 by febrian.handoko@bbt.co.id
Duration
(created to closed)
: 90 hours
Actual Problem Time
: 2025-10-04T22:21 - 2025-10-08T16:44
Duration
(actual problem time)
: 90.38 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-000922 Created 2025-10-04 23:42:42 febrian.handoko@bbt.co.id
2 GGM25-000922 Close 2025-10-08 18:40:07 febrian.handoko@bbt.co.id
Reason Link down. status redaman -27
Solution Detail Tim teknis melakukan pergantian core di sisi MKK dan ODC
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan