i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-000948
Description of trouble
: Link Tunaskarya Taman Niaga DOWN
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
: NANDA AFRIANDA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2025-10-07 07:09:09 by andre@bbt.co.id
Closed
: 2025-10-07 11:30:58 by fauzi@bbt.co.id
Duration
(created to closed)
: 4 hours
Actual Problem Time
: 2025-10-06T14:30 - 2025-10-07T11:01
Duration
(actual problem time)
: 20.52 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-000948 Created 2025-10-07 07:09:09 andre@bbt.co.id
2 GGM25-000948 Close 2025-10-07 11:30:58 fauzi@bbt.co.id
Reason Kabel FO Bending
Solution Detail Tim Teknis Visit Kelokasi Untuk Pengecekan Perkabelan
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan