i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-000989
Description of trouble
: Link OLT Oriana via Direct DOWN
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
:
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: olt
Created
: 2025-10-14 10:20:54 by andre@bbt.co.id
Closed
: 2025-10-15 11:16:29 by andre@bbt.co.id
Duration
(created to closed)
: 24 hours
Actual Problem Time
: 2025-10-14T08:09 - 2025-10-15T11:07
Duration
(actual problem time)
: 26.97 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-000989 Created 2025-10-14 10:20:54 andre@bbt.co.id
2 GGM25-000989 Close 2025-10-15 11:16:29 andre@bbt.co.id
Reason Kabel FO cut di KM 6.3 dari POP BBT Mukakuning ke arah Batam Center Titik Lokasi : 1.10416N 104.0395
Solution Detail Penarikan dan penyambungan kabel FO oleh tim
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan