i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-000995
Description of trouble
: OLT Tiban C2 P8 Southlink DOWN
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
:
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2025-10-17 13:46:58 by febrian.handoko@bbt.co.id
Closed
: 2025-10-18 16:15:49 by febrian.handoko@bbt.co.id
Duration
(created to closed)
: 26 hours
Actual Problem Time
: 2025-10-17T12:00 - 2025-10-18T11:02
Duration
(actual problem time)
: 23.03 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-000995 Created 2025-10-17 13:46:58 febrian.handoko@bbt.co.id
2 GGM25-000995 Close 2025-10-18 16:15:49 febrian.handoko@bbt.co.id
Reason FO Cut dari odc southlink to olt tiban 5.4 km
Solution Detail tim teknis visit ke lokasi untuk perbaikan kabel
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan