i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-001004
Description of trouble
: POP LBM 2 DOWN
Services
: Bundling O3InternetTeleponIPTVLeased Line
Services Status
: DOWN
Assign to
:
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: router
Created
: 2025-10-21 16:30:45 by fauzi@bbt.co.id
Closed
: 2025-10-22 01:32:09 by andre@bbt.co.id
Duration
(created to closed)
: 9 hours
Actual Problem Time
: 2025-10-21T15:46 - 2025-10-21T18:12
Duration
(actual problem time)
: 2.43 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-001004 Created 2025-10-21 16:30:45 fauzi@bbt.co.id
2 GGM25-001004 Close 2025-10-22 01:32:09 andre@bbt.co.id
Reason Redaman FO uplink abnormal segmen Lobam-Lagoi
Solution Detail Change core FO uplink segmen Lobam-Lagoi
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan