i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-001079
Description of trouble
: The summer C1 P5 Livia Garden 1 Beberapa pelanggan Los bersamaan
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
: NANDA AFRIANDA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2025-12-03 12:22:55 by eling@bbt.co.id
Closed
: 2025-12-03 17:36:28 by eling@bbt.co.id
Duration
(created to closed)
: 5 hours
Actual Problem Time
: 2025-12-03T11:31 - 2025-12-03T16:36
Duration
(actual problem time)
: 5.08 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-001079 Created 2025-12-03 12:22:55 eling@bbt.co.id
2 GGM25-001079 Close 2025-12-03 17:36:28 eling@bbt.co.id
Reason core di ODP putus dipangkal di Gigit Binatang
Solution Detail change core segment RK to ODP
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan
1 GGL25-009995 BNP-001762 DINA