i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-001082
Description of trouble
: Link POP Sandona Via Cassablanca DOWN
Services
: Leased Line
Services Status
: NONE
Assign to
: NANDA AFRIANDA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: backbone
Created
: 2025-12-05 07:44:25 by fauzi@bbt.co.id
Closed
: 2025-12-05 10:19:20 by fauzi@bbt.co.id
Duration
(created to closed)
: 2 hours
Actual Problem Time
: 2025-12-05T05:34 - 2025-12-05T09:05
Duration
(actual problem time)
: 3.52 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-001082 Created 2025-12-05 07:44:25 fauzi@bbt.co.id
2 GGM25-001082 Close 2025-12-05 10:19:20 fauzi@bbt.co.id
Reason Patchcore putus digigit binatang Odc Casablanca titik lokasi : 1.12219N 104.01580E
Solution Detail Tim melakukan Change Patchcore
Improvement
Short Term
-

Long Term
Monitoring secara berkala

FORM CREATE

# KODE CID Pelanggan