i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-001093
Description of trouble
: Lobam 1 C1 P6
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
: HASAN TAMMIM
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2025-12-13 09:04:07 by febrian.handoko@bbt.co.id
Closed
: 2025-12-13 18:12:25 by eling@bbt.co.id
Duration
(created to closed)
: 9 hours
Actual Problem Time
: 2025-12-13T08:12 - 2025-12-13T21:32
Duration
(actual problem time)
: 13.33 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-001093 Created 2025-12-13 09:04:07 febrian.handoko@bbt.co.id
2 GGM25-001093 Close 2025-12-13 18:12:25 eling@bbt.co.id
Reason Kabel FO Putus terkena galian kabel PLN
Solution Detail Change Core kabel FO
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan