i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-001095
Description of trouble
: OLT Pesona Asri C1 P8 Simpang Raya DOWN
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
: NANDA AFRIANDA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2025-12-15 06:30:10 by andre@bbt.co.id
Closed
: 2025-12-15 11:57:06 by fauzi@bbt.co.id
Duration
(created to closed)
: 5 hours
Actual Problem Time
: 2025-12-15T04:07 - 2025-12-15T10:50
Duration
(actual problem time)
: 6.72 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-001095 Created 2025-12-15 06:30:10 andre@bbt.co.id
2 GGM25-001095 Close 2025-12-15 11:57:06 fauzi@bbt.co.id
Reason Input ODP Bending
Solution Detail Perapian Kabel Pada ODP
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan