i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-001104
Description of trouble
: Beberapa Pelanggan Pesona Boulevard Los Bersamaan
Services
: Bundling O3InternetTeleponIPTVLeased Line
Services Status
: DOWN
Assign to
: NANDA AFRIANDA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ODP
Created
: 2025-12-22 07:11:54 by fauzi@bbt.co.id
Closed
: 2025-12-22 12:06:56 by eling@bbt.co.id
Duration
(created to closed)
: 4 hours
Actual Problem Time
: 2025-12-21T19:25 - 2025-12-22T10:50
Duration
(actual problem time)
: 15.42 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-001104 Created 2025-12-22 07:11:54 fauzi@bbt.co.id
2 GGM25-001104 Close 2025-12-22 12:06:56 eling@bbt.co.id
Reason Input ODP di RK di gigit binatang
Solution Detail splice ulang di RK
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan
1 GGL25-010529 BNC-005437 Syarifuddin Angkat