i-CUSE

Account : Hengki Firman

Detail

  1. Trouble Ticketing
  2. Detail
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Code
: GGM25-001106
Description of trouble
: OLT BINCEN-2 C2 P2 Beberapa Pelanggan LOS
Services
: Bundling O3InternetTeleponIPTV
Services Status
: DOWN
Assign to
: VICKY RIANSYAH PUTRA
Capture trouble
: Download
Incident Report
: Download
Trouble Category
: ftth
Created
: 2025-12-22 14:33:56 by eling@bbt.co.id
Closed
: 2025-12-22 18:59:06 by febrian.handoko@bbt.co.id
Duration
(created to closed)
: 4 hours
Actual Problem Time
: 2025-12-22T14:05 - 2025-12-22T17:18
Duration
(actual problem time)
: 3.22 hours
Status
:
Closed
# Code Description Action Capture Capture Keterangan Ctd Crt
1 GGM25-001106 Created 2025-12-22 14:33:56 eling@bbt.co.id
2 GGM25-001106 Close 2025-12-22 18:59:06 febrian.handoko@bbt.co.id
Reason FO Cut di ODC Bincen
Solution Detail Tim Teknis Visit Kelokasi Untuk Perbaikan Perkabelan
Improvement
Short Term
-

Long Term
-

FORM CREATE

# KODE CID Pelanggan